Privacy Policy
Last updated: 25 March 2026
This Privacy Policy explains how The Play Hub NZ Limited ("we", "us") collects, uses, stores, and shares personal information when you use ThePlayHubNZ.com. We comply with the New Zealand Privacy Act 2020.
What we collect
- Account details: name, username, email, password (hashed), preferences, and support communications.
- Gameplay and usage: session activity, in-game events, feature usage, pages viewed, referral URLs, and timestamps.
- Device and network data: IP address, approximate location (derived from IP), device identifiers, browser/app type, OS, and crash logs.
- Payments (if applicable): transaction identifiers and billing metadata; card details are handled by our payment providers, not stored by us.
- Cookies/analytics: identifiers used to keep you signed in, remember settings, and measure performance.
Why we collect it
- Provide and operate the site and services (authentication, gameplay, account management).
- Improve performance, fix bugs, and develop new features (analytics and diagnostics).
- Support, safety, and integrity (fraud prevention, enforcing rules, security monitoring).
- Communicate with you about service updates and respond to requests.
- Meet legal and accounting obligations (e.g., records retention where required).
We only collect personal information that is reasonably necessary for these purposes. Where consent is appropriate (e.g., certain marketing communications or non-essential cookies), we will ask for it and you can withdraw consent by adjusting settings or contacting us.
Sharing and service providers
We may share personal information with trusted third parties who process it for us (for example: hosting, analytics, customer support tools, email delivery, and payment processing). We require them to use appropriate safeguards and to process information only for our instructions.
International transfers
Some providers may store or process information outside New Zealand. When we disclose information overseas, we take reasonable steps to ensure it is protected in a way that is comparable to New Zealand privacy standards (for example, through contractual protections and vendor assessments).
Retention
We keep personal information only as long as needed for the purposes above, unless a longer period is required or permitted by law. We then delete, anonymise, or securely de-identify it.
Security
We use administrative, technical, and physical safeguards designed to protect personal information (for example, access controls, encryption in transit where supported, and monitoring). No method of transmission or storage is completely secure.
Your rights (NZ Privacy Act 2020)
- Request access to personal information we hold about you.
- Request correction of your personal information.
- Complain to us, and if unresolved, to the Office of the Privacy Commissioner (OPC).
To make a request, contact our Privacy Officer using the details below. We may need to verify your identity before responding.
Children
If a child uses our services, a parent/guardian should help them understand this policy. If you believe we have collected personal information from a child inappropriately, contact us and we will take reasonable steps to address it.